Coronavirus cancellation policy and update
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Coronavirus cancellation policy and update


We are still busy at work providing support for animals in need! Luckily the countries where we work are some of the least affected.


Daily situation reports are available for individual countries from the World Health Organisation website.


Whilst the World Health Organisation continues to advise the general public travel as normal and “against the application of any restrictions of international traffic”, some countries have chosen to close their boarders to slow the transmission of the disease. THIS IS DUE TO BE FOR AN INITIAL PERIOD OF ONE MONTH, so hopefully will not affect people coming later in 2020.


Below is a summary of the situation in the countries our volunteers travel to, from the Centres for Disease Control and Prevention (data from 16/3/2020). This is a guide to assist volunteers, who are encouraged to monitor the situation which changes day to day and refer to government websites for the latest information. No responsibility is taken for inaccurate information.


We now STRONGLY recommend that every volunteer due to travel takes out comprehensive travel insurance including cancelation in case of travel ban, cancellation in case of local disease outbreak AND cancellation due to personal choice not to travel. This will allow you to cancel outside of our refund policy (stated below), without loosing money. This is on top of our previously required medical health insurance.

Ghana: Confirmed cases=2. Deaths=0

• Travel bans: No entry for international tourists coming from a country with more than 200 confirmed cases in the last 14 days. In place until provisional date of 15th April.

• Confirmed outbreak of COVID19 by World Health Organisation: YES

• Has a G5 nation advised against all but essential travel: Yes, due to travel restrictions.

1. Ghana Vet Clinic continues to operate. All volunteers covered by our Corona Refund Policy (see below). Volunteers can delay their project free of cost to any point before the end of 2021.

India: Confirmed cases=107. Deaths=2

• Travel bans: All tourist travel suspended 15th March for 1 month

• Confirmed outbreak of COVID19 by World Health Organisation: YES

• Has a G5 nation advised against all but essential travel: Yes, due to travel restrictions.

1. Indian Vet Clinic continues to operate. All volunteers covered by our Corona Refund Policy (see below). Volunteers can delay their project free of cost to any point before the end of 2021.

South Africa: Confirmed cases=38. Deaths=0

• Travel ban: No entry for international tourists from ‘high risk countries’ (see list below). Coming from medium or low risk countries, you will be screened on entry. 15th March for 1 month.

• Confirmed outbreak of COVID19 by World Health Organisation: YES

• Has a G5 nation advised against all but essential travel: Yes, due to travel restrictions.

1. African Vet Conservation Volunteer: Remaining open. All volunteers covered by our Corona Refund Policy (see below). Free reschedule free any time before end of 2021.

2. Cape Town Animal Rescue and Vet Project: Remaining open. All volunteers covered by our Corona Refund Policy (see below). Free reschedule up to 12 months after their currently arranged start date. After that, price differences may occur in project fee.

3. Cheetah Rehabilitation and Care: Remaining open. All volunteers covered by our Corona Refund Policy (see below). Free reschedule free any time before end of 2021.

4. Safari Vet Clinic: Remaining open. All volunteers covered by our Corona Refund Policy (see below). Free reschedule free any time before end of 2021.

Madagascar Confirmed cases=0. Deaths=0

• Travel ban: Yes, to international tourism from 18th March for 1 month

• Confirmed outbreak of COVID19 by World Health Organisation: No

• Has a G5 nation advised against all but essential travel: No

1. Madagascar Wildlife Conservation : Remaining open. All volunteers covered by our Corona Refund Policy (see below) due to travel ban. Free reschedule free any time before end of 2021

Tanzania (including Zanzibar): Confirmed cases=1. Deaths=0. No cases on Zanzinbar.

• Travel ban: None

• Confirmed outbreak of COVID19 by World Health Organisation: Yes

• Has a G5 nation advised against all but essential travel: No

1. Zanzibar Vet Clinic: remaining open. Anyone from nations not banned from travel to the country are not covered by our cancellation policy at this point. Volunteers who may become banned from entry can reschedule free any time before end of 2021.

2. Dolphin and Marine Conservation: remaining open. Anyone from nations not banned from travel to the country are not covered by our cancellation policy at this point. Volunteers who may become banned from entry can reschedule free any time before 12 months after their currently arranged start date. After that, price differences may occur in project fee.

Zambia: Confirmed cases=0. Deaths=0

• Travel ban: None

• Confirmed outbreak of COVID19 by World Health Organisation: No

• Has a G5 nation advised against all but essential travel: No

1. Chimpanzee Sanctuary: remaining open. Anyone from nations not banned from travel to the country are not covered by our cancellation policy at this point. Volunteers who may become banned from entry in the future will be abele to reschedule free any time before end of 2021.

Zimbabwe: Confirmed cases=2. Deaths=0

• Travel ban: Entry still allowed for all international tourists, though you may be tested on arrival, and government say they are ‘monitoring’ people who entered from ‘high risk’ countries (see below).

• Confirmed outbreak of COVID19 by World Health Organisation: Yes

• Has a G5 nation advised against all but essential travel: No

1. Safari Stables Project: Remains open. Anyone from nations not banned from travel to the country are not covered by our cancellation policy at this point. If extenuating circumstance stop you traveling we will offer free reschedule up to 12 months after currently arranged start date. After that, price differences may occur in project fee.

2. Wildlife Orphan Rescue Project: Remains open. Anyone from nations not banned from travel to the country are not covered by our cancellation policy at this point. If extenuating circumstance stop you traveling we will offer free reschedule up to 12 months after currently arranged start date. After that, price differences may occur in project fee.

“High Risk Countries” according to Centres for Disease Control and Prevention

• Ireland • Austria • Belgium • Czech Republic • Denmark • Estonia • Finland • France • Germany • Greece • Hungary • Iceland • Italy • Latvia • Liechtenstein • Lithuania • Luxembourg • Malta • Netherlands • Norway • Poland • Portugal • Slovakia • Slovenia • Spain • Sweden • Switzerland • Monaco • San Marino • Vatican City • Iran • China • South Korea


Worldwide Vets Corona Refund Policy COVID 19 outbreak

Applicable 16/3/2020 to 13/3/2020 then to be reviewed

1. Customers who have secured Comprehensive Travel Insurance are required to first claim from their Insurer. Once they have obtained the appropriate documentation and proof from the Insurer about the outcome of the claim, Worldwide Vets will pay the difference between what the travel insurance company has paid to the volunteer and the price paid to Worldwide Vets. Should they wish, the customer can choose for us to hold this amount for a future trip with us. If this option is selected, the customer can choose to take this trip in line with the allowances stated on prior pages for each project.


2. Customers who have not secured Comprehensive Travel Insurance will receive a credit to the value they have paid for the Worldwide Vets, and will be able to use this credit towards a future trip to their planned destination in line with the allowances stated on prior pages for each project. In order to get this cancelation, there must be:

A. A confirmed outbreak of Corona Virus (COVID19), as defined by the World Health Organisation (WHO), in the country to which the volunteer is travelling for their project.



B. Additionally, the WHO and at least one of the G5 countries (France, Germany, Japan, the United Kingdom and the United States of America) must issue a Level 3 Travel Advisory (advising against all but essential travel) for travel to the country the project is based in, on the grounds of Coronavirus COVID 19.


C.Volunteers electing to cancel (rather than delay travel), without the above conditions being met, should ensure they have the appropriate Insurance Cover, with the optional upgrade in place, allowing the cancellation of travel for any reason. They will not qualify for the Worldwide Vets’ Corona Cancellation Policy. Instead our normal policy remains in place as outlined on the next page, and to which you agree when placing your deposit (see “cancellation by client” on next page).


Cancellation by the Client

The Client may cancel the booking at any time provided that the cancellation is communicated to the Company in writing. Cancelation of the project will not result in a return of the non-refundable deposit. Any remaining fee that has been paid will be returned, based on the time still to lapse before the planned start date.


• More than 3 months before departure – 100 % refund

• 2-3 months before departure – 50% refund

• 14 days – 2 months before departure – 25% refund

• Less than 14 days before departure – 0% refund

Recommendations for international travellers from World Health Organisation

It is prudent for travellers who are sick to delay or avoid travel to affected areas, in particular for elderly travellers and people with chronic diseases or underlying health conditions. General recommendations for personal hygiene, cough etiquette and keeping a distance of at least one metre from persons showing symptoms remain particularly important for all travellers. These include:

• Perform hand hygiene frequently, particularly after contact with respiratory secretions. Hand hygiene includes either cleaning hands with soap and water for at least 20 seconds, or with an alcohol-based hand rub. Alcohol-based hand rubs are preferred if hands are not visibly soiled.

• Cover your nose and mouth with a flexed elbow or paper tissue when coughing or sneezing and disposing immediately of the tissue, then wash your hands.

• A medical mask is not required if exhibiting no symptoms, as there is no evidence that wearing a mask – of any type – protects non-sick persons. However, in some cultures, masks may be commonly worn. If masks are to be worn, it is critical to follow best practices on how to wear, remove and dispose of them and on hand hygiene after removal. (see Advice on the use of masks).